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Making Purchases

When you select products you wish to purchase they will be added to your shopping cart. If you wish to delete any items or edit quantities this can be carried out at the checkout stage.

We use Stripe payment gateway to process our online payments which is a fully secure service.

Shipping

To keep things simple I offer flat rate shipping based on your largest item ordered, as many of our items are relatively small and flat and can be combined with others easily.

There are currently 2 flat rates for all areas based on size. The size are:

Large Letter – This includes small kits and Photo Transfer Paper  packs

Small Parcel – This includes larger kits such as the Stitchbook Starter Kit*

*I also offer free shipping to UK mainland orders £35 and over!

 

We aim to ship your order as soon as possible. Provided all items are in stock all items will be shipped within 48 hours of order being placed. You will receive email confirmation once your order has been shipped. All goods must be paid for before shipping.

 

UK

Standard Delivery:

Large Letter                                                                                        £1.50

Small Parcel :                                                                                     £3.90

Orders over £35:                                                                               FREE!

 

Products are sent via Royal Mail 1st Class. Packages are not tracked and we cannot be held responsible for any items that get lost in the post. However we keep proof of postage of all items and will do everything possible to help trace it.

 

1st Class, Signed For Delivery:

Large Letter:                                                                                      £2.90

Small Parcel:                                                                                      £5.00

Chose this option at check out for a tracked parcel sent through Royal Mail which must be signed for on delivery.

 

Europe

Standard Delivery:                         

Large Letter:                                                                                      £2.90

Small Parcel:                                                                                      £5.00

Products are sent via Royal Mail International Standard. They aim to deliver within 5 working days although it can take up to 28 working days.  Packages are not tracked and we cannot be held responsible for any items that get lost in the post. However we keep proof of postage of all items and will do everything possible to help trace it.  If you would like a different postal option please email kimedithburton@hotmail.co.uk after purchase and I will sent you a shipping quote via email which you can pay separately.

 

World Zone 1 (includes USA, Canada, South America, Africa and China):

Large Letter:                                                                                      £3.90

Small Parcel:                                                                                      £6.00

 

Products are sent via Royal Mail International Standard. Packages are not tracked and we cannot be held responsible for any items that get lost in the post. However we keep proof of postage of all items and will do everything possible to help trace it. If you would like a different postal option please email kimedithburton@hotmail.co.uk after purchase and I will sent you a shipping quote via email which you can pay separately.

 

Rest of the World:

Large Letter:                                                                                      £4.10

Small Parcel:                                                                                      £6.00

Products are sent via Royal Mail International Standard. Packages are not tracked and we cannot be held responsible for any items that get lost in the post. However we keep proof of postage of all items and will do everything possible to help trace it. If you would like a different postal option please email kimedithburton@hotmail.co.uk after purchase and I will sent you a shipping quote via email which you can pay separately.

Returns

We try at all times to deliver goods which you will love. If you are not satisfied with your purchase you may contact us within 14 days of receiving your goods.

Items must be returned to us in their original condition within 14 days. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a customer.

To return faulty or damaged goods please contact Kim by email at kimedithburton@hotmail.co.uk prior to sending them back. In event of goods being faulty we  will cover costs of postage and either refund or exchange the goods.

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