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Making Purchases

When you select products you wish to purchase they will be added to your shopping cart. If you wish to delete any items or edit quantities this can be carried out at the checkout stage.

We use both Paypal and Stripe payment gateways to process our online payments which are fully secure services.

Shipping

To keep things simple I offer flat rate shipping based on your largest item ordered, as many of our items are relatively small and flat and can be combined with others easily.

There are currently 3 flat rates for all areas based on size. The size are:

Letter: – This includes small kits such as Binding Rings, Envelope kits and Photo Transfer Paper.

Large Letter – This includes medium size kits like the  Card Blanks and Stitchbook Banner Kit.

Small Parcel – This includes larger kits such as the Stitchbook Starter Kit, Card Bundle and Lettering Kit.*

*I also offer free shipping to UK mainland orders £35 and over!

 

We aim to ship your order as soon as possible. Provided all items are in stock all items will be shipped within 3 working days of order being placed. You will receive email confirmation once your order has been shipped. All goods must be paid for before shipping.

 

UK

Standard Delivery:

Letter:                                                                                                  £1.00

Large Letter                                                                                        £1.50

Small Parcel :                                                                                     £3.90

Orders  £35 and over:                                                                       FREE!

 

Products are sent via Royal Mail 1st Class. Packages are not tracked and we cannot be held responsible for any items that get lost in the post. However we keep proof of postage of all items and will do everything possible to help trace it.

 

1st Class, Signed For Delivery:

Letter:                                                                                                 £2.00

Large Letter:                                                                                      £2.90

Small Parcel:                                                                                      £5.00

Chose this option at check out for a tracked parcel sent through Royal Mail which must be signed for on delivery.

 

Europe

Standard Delivery:       

Letter:                                                                                             £3.00

Large Letter:                                                                                      £9.00

Small Parcel:                                                                                      £12.00

 

Letters are sent via Royal Mail International Standard. This is to keep postage costs low on these smaller items.

Large letters and small parcels are sent via Royal Mail International Tracked to keep your items safe as packages are tracked throughout their journey. They aim to deliver within 5 working days.

 

World Zone 1 (includes USA, Canada, South America, Africa and China):

Letter:                                                                                                  £3.50

Large Letter:                                                                                      £9.00

Small Parcel:                                                                                      £13.00

 

Letters are sent via Royal Mail International Standard. This is to keep postage costs low on these smaller items. They aim to deliver within 7 days but it can be longer.

Large letters and small parcels are sent via Royal Mail International Tracked to keep your items safe as packages are tracked throughout their journey. They aim to deliver within 7 working days.

 

Rest of the World:

Letter:                                                                                                  £3.50

Large Letter:                                                                                      £10.00

Small Parcel:                                                                                      £14.00

Letters are sent via Royal Mail International Standard. This is to keep postage costs low on these smaller items. They aim to deliver within 7 days but it can be longer.

Large letters and small parcels are sent via Royal Mail International Tracked to keep your items safe as packages are tracked throughout their journey. They aim to deliver within 7 working days.

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Returns

We try at all times to deliver goods which you will love. If you are not satisfied with your purchase you may contact us within 14 days of receiving your goods.

Items must be returned to us in their original condition within 14 days. Please ensure that you contact us prior to sending them back. This does not affect your statutory rights as a customer.

To return faulty or damaged goods please contact Kim by email at kimedithburton@hotmail.co.uk prior to sending them back. In event of goods being faulty we  will cover costs of postage and either refund or exchange the goods.

NOTE: Policy and rates updated on the 12/04/2018.

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